DE ANDRADE, Norberto Almeida. User Perception of Chatbots in a Mobile Commerce Environment. International Journal of Business and Marketing, [S. l.], v. 10, n. 2, p. 21–36, 2026. Disponível em: https://ijbmkt.org/ijbmkt/article/view/325. Acesso em: 28 abr. 2026.